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Terms of Service

Effective date: November 24, 2025

These Terms of Service (the “Terms”) are a legal agreement between Krazimo, Inc. and its affiliates (“Krazimo,” “we,” “us”) and the person or entity that uses our website(s) or purchases our services (“Customer,” “you”). By using the Site or signing an Order Form/Statement of Work (each, an “Order”), you agree to these Terms. If there is a conflict, the Order controls, then these Terms, then any referenced documents (e.g., Privacy Policy).

1) Scope

  • Site. These Terms govern your use of Krazimo‑controlled websites, forms, and scheduling pages (the “Site”).
  • Services. We provide professional services such as AI consulting, integrations, agent workflows, RAG implementations, evaluations, and support (“Services”). Scope, fees, and duration are set in an Order.
  • Products. Krazimo offers two subscription products: RAG as a Service and Custom AI CRMs (together, the “Products”). Product features and service levels are described in the applicable Order and on our Site.

2) Accounts & Acceptable Use (Site)

You must be the age of majority and use the Site for business purposes. You will not misuse the Site (e.g., attempt to access non‑public areas, disrupt or probe security, upload unlawful content, or infringe IP). We may suspend access to protect the Site or others.

3) Fees, Taxes & Suspension

You will pay the fees stated in the Order (monthly or as specified). Invoices are due 15 days from date unless the Order states otherwise. Fees exclude taxes; you are responsible for applicable taxes. We may suspend Services/Products for overdue invoices after reasonable notice.

4) Intellectual Property & Ownership

4.1 Customer Data. You own data you provide or make available (“Customer Data”). You grant Krazimo a non‑exclusive license to use Customer Data to provide the Site, Products, and Services and as otherwise permitted in these Terms and the Order.

4.2 Deliverables (custom work). Subject to Sections 4.3–4.4, you own the specific Deliverables we create exclusively for you under an Order upon full payment.

4.3 Krazimo Background IP. Krazimo retains all rights in pre‑existing or independently developed software, models, prompts, datasets, templates, evaluation frameworks, methodologies, and tools (“Background IP”). To the extent Background IP is included in Deliverables, Krazimo grants you a worldwide, perpetual, non‑exclusive, non‑transferable, royalty‑free license to use that Background IP internally with the Deliverables.

4.4 Krazimo Products (RAG as a Service; Custom AI CRMs). The Products—including their platforms, components, configurations, templates, workflows, prompts, evaluation harnesses, playbooks, and updates—are owned entirely by Krazimo. No ownership transfers. During the Order term and subject to payment, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable license to access and use the Products for your internal business purposes. You will not: copy, modify, create derivative works of, reverse engineer, or sublicense the Products or attempt to extract datasets, models, or embedded know‑how. Any configurations or artifacts created within the Products remain Product components unless an Order explicitly states otherwise.

4.5 Feedback. We may use suggestions or feedback to improve our offerings without restriction.

5) Data Protection & Security (AI/ML specifics)

  • No training by default. We do not train foundation or fine‑tuned models on Customer Data without your written opt‑in.
  • Segregation & access controls. We maintain logical separation, role‑based access, authentication, and logging proportionate to risk.
  • Model providers; BYO keys. We may use third‑party model/cloud providers. Where feasible, you may bring your own API keys. If our keys are used, prompts/completions may be processed by the provider per its policy; we configure no‑training flags where available.
  • Evaluation telemetry. To improve reliability, we may collect limited telemetry (e.g., redacted prompts, metrics) with restricted access and 30–90 day retention unless otherwise stated in the Order.
  • Privacy Policy. See our Privacy Policy for Site‑level personal‑information handling.

6) Confidentiality

Each party will protect the other’s Confidential Information with at least reasonable care, use it only to fulfill the Terms and the Order, and disclose it solely to personnel/contractors who need to know and are bound by confidentiality obligations. On request or termination, return or delete Confidential Information, subject to lawful backups.

7) Warranties & Disclaimer

We warrant that we will perform Services in a professional and workmanlike manner consistent with industry standards. EXCEPT AS EXPRESSLY STATED IN AN ORDER OR THESE TERMS, THE SITE, PRODUCTS, SERVICES, AND DELIVERABLES ARE PROVIDED “AS IS.” WE DISCLAIM OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

8) Indemnification

By Krazimo. We will defend and indemnify you against third‑party claims that the Deliverables or Products, as provided, infringe IP rights, and pay damages/costs finally awarded, if you promptly notify us and allow us to control the defense. We may (at our option) procure rights, modify/replace, or refund prepaid fees for the affected portion and terminate the impacted Order.

By Customer. You will defend and indemnify Krazimo against claims arising from Customer Data, your unlawful use or breach of these Terms, or combinations/modifications not provided by us.

9) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND (b) EACH PARTY’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THESE TERMS AND ANY ORDER IS LIMITED TO THE FEES PAID OR PAYABLE BY YOU TO KRAZIMO UNDER THE APPLICABLE ORDER IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THE ABOVE DOES NOT LIMIT (i) A PARTY’S INDEMNIFICATION OBLIGATIONS; (ii) BREACH OF CONFIDENTIALITY; OR (iii) YOUR PAYMENT OBLIGATIONS.

10) Term; Termination; Effect

These Terms apply while you use the Site or have an active Order. Either party may terminate an Order for convenience on 15 days’ written notice or for material breach not cured within 4 days after written notice. We may suspend for security, legal, or non‑payment reasons. On termination, each party will return or delete the other’s Confidential Information (subject to lawful backups). We will provide reasonable data export assistance for the Products as described in the Order.

11) Publicity

We may use your name and logo to identify you as a customer on our Site and in marketing materials, subject to your brand guidelines. You may opt out by written notice (not retroactive for already‑published materials that are impracticable to retract).

12) Compliance & Law; Disputes

You will comply with applicable laws in using the Site, Products, and Services. These Terms are governed by the laws of the State of Delaware, without regard to conflict‑of‑laws rules. Disputes will be resolved by final and binding arbitration administered by the AAA in Wilmington, Delaware. Either party may seek temporary injunctive relief in court to protect Confidential Information or IP pending arbitration.

13) Changes; Notices; Miscellaneous

We may update these Terms; the version posted with a new effective date governs going forward. Notices must be in writing to the contacts in the Order (copy to [legal@krazimo.com]). Neither party may assign an Order without consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets. The parties are independent contractors. If a provision is unenforceable, the remainder remains in effect. These Terms plus your Order(s) are the entire agreement for their subject matter.

Definitions:
Deliverables — work product developed specifically for you under an Order.
Products — Krazimo’s subscription offerings RAG as a Service and Custom AI CRMs.
Services — professional/technical services we provide under an Order.
Site — Krazimo‑controlled websites, forms, and scheduling pages.
Confidential Information — non‑public information disclosed that is marked or reasonably understood to be confidential.